---
sort: 1
---

# Frequently asked questions

## Passwords

### I forgot my password - what now?

You can reset it here: [link to be provided]

### How do I change my password on Star?

The password can be changed on the [password reset page](#). Log in using
your username on Star.

The `passwd` command known from other Linuxes does not work. The Star
system is using a centralised database for user management. This will
override the password changes done locally on Star.

### What is the ssh key fingerprint for star.hofstra.edu?

The SHA256 key fingerprint is:
`SHA256:W0NKVfQBl5FeOlOkoEIKIVsp1+47yIvzJAYMx6ECpwM`

If you are more of a visual person, run
`ssh -p 5010 -o VisualHostKey=yes binary.star.hofstra.edu` and compare it to this visual
key:

    +--[ED25519 256]--+
    |E + ++  . .o=.+=.|
    |o=.=o..o . . +ooo|
    |* +o .. o o  .o+ |
    |+o    .. +    =  |
    |..   .  S o    o |
    | .    .  o .     |
    |  o... ..        |
    | ..+o o          |
    |  .oo. .         |
    +----[SHA256]-----+

## Installing software

### I need Python package X but the one on Star is too old or I cannot find it

You can choose different Python versions with either the module system
or using Anaconda/Miniconda. See here: `/software/modules` and
`/software/python_r_perl`.

In cases where this still doesn't solve your problem or you would like
to install a package yourself, please read the next section below about
installing without sudo rights.

If we don't have it installed, and installing it yourself is not a good
solution for you, please contact us and we will do our best to help you.

### Can I install Python software as a normal user without sudo rights?

Yes. Please see `/software/python_r_perl`.

## Compute and storage quota

### How can I check my disk quota and disk usage?

repquota prints a summary of the disc usage and quotas for the specified file systems.

    $ /usr/sbin/repquota -a -s
    $                    Block limits                 File limits
    $ User              used    soft    hard  grace    used   soft  hard  grace
    $ cchave6    --     116M   1024M   1280M           1922      0     0

If you want to see the quota on the home directory where the file system is ext4, the quota information is stored in files named aquota.user and aquota.group at the root of filesystem.

### How many CPU hours have I spent?

This command gives you a report of account utilization, including CPU hours, for the specified period.

    $ sreport cluster AccountUtilizationByUser start=YYYY-MM-DD end=YYYY-MM-DD

## Connecting via ssh

### How can I export the display from a compute node to my desktop?

If you need to export the display from a compute node to your desktop
you should

1.  First login to Star with display forwarding.
2.  Then you should reserve a node, with display forwarding, trough the
    queuing system.

Here is an example:

    $ ssh -Y binary.star.hofstra.edu                 # log in with port forwarding
    $ srun -N 1 -t 1:0:0 --pty bash -I     # reserve and log in on a compute node

This example assumes that you are running an X-server on your local
desktop, which should be available for most users running Linux, Unix
and Mac Os X. If you are using Windows you must install some X-server on
your local PC.

### How can I access a compute node from the login node?

Please read about Interactive jobs at `/jobs/creating-jobs.md/`.

### My ssh connections are dying / freezing

How to prevent your ssh connections from dying / freezing.

If your ssh connections more or less randomly are dying / freezing, try
to add the following to your *local* `~/.ssh/config` file:

    ServerAliveCountMax 3
    ServerAliveInterval 10

(*local* means that you need to make these changes to your computer, not
on star)

The above config is for [OpenSSH](https://www.openssh.org), if you're
using
[PUTTY](https://www.chiark.greenend.org.uk/~sgtatham/putty/docs.html)
you can take a look at this page explaining
[keepalives](https://the.earth.li/~sgtatham/putty/0.60/htmldoc/Chapter4.html#config-keepalive)
for a similar solution.

## Jobs and queue system

### I am not able to submit jobs longer than two days

Please read about `label_partitions`.

### Where can I find an example of job script?

You can find job script examples at `/jobs/creating-jobs.md/`.

Relevant application specific examples (also for beginning users) for a
few applications can be found in `sw_guides`.

### When will my job start?

How can I find out when my job will start?

To find out approximately when the job scheduler thinks your job will
start, use the command:

    squeue --start -j <job_id>

This command will give you information about how many CPUs your job
requires, for how long, as well as when approximately it will start and
complete. It must be emphasized that this is just a best guess, queued
jobs may start earlier because of running jobs that finishes before they
hit the walltime limit and jobs may start later than projected because
new jobs are submitted that get higher priority.

### How can I see the queing situation?

In the command line, see the job queue by using `squeue`.

### Why does my job not start or give me error feedback when submitting?

Most often the reason a job is not starting is that Star is full at
the moment and there are many jobs waiting in the queue. But sometimes
there is an error in the job script and you are asking for a
configuration that is not possible on Star. In such a case the job
will not start.

To find out how to monitor your jobs and check their status see
`monitoring_jobs`.

Below are a few cases of why jobs don't start or error messages you
might get:

**Memory per core**

> "When I try to start a job with 2GB of memory pr. core, I get the
> following error:
> `sbatch: error: Batch job submission failed: Requested node configuration is not available`
> With 1GB/core it works fine. What might be the cause to this?"

On Star we have two different configurations available; 16 core and 20
core nodes - with both a total of 32 GB of memory/node. If you ask for
full nodes by specifying both number of nodes and cores/node together
with 2 GB of memory/core, you will ask for 20 cores/node and 40 GB of
memory. This configuration does not exist on Star. If you ask for 16
cores, still with 2GB/core, there is a sort of buffer within SLURM no
allowing you to consume absolutely all memory available (system needs
some to work). 2000MB/core works fine, but not 2 GB for 16 cores/node.

The solution we want to push in general is this:

    #SBATCH -ntasks=80 # (number of nodes * number of cores, i.e. 5*16 or 4*20 = 80)

If you then ask for 2000MB of memory/core, you will be given 16
cores/node and a total of 16 nodes. 4000MB will give you 8 cores/node -
everyone being happy. Just note the info about PE `accounting`;
mem-per-cpu 4000MB will cost you twice as much as mem-per-cpu 2000MB.

Please also note that if you want to use the whole memory on a node, do
not ask for 32GB, but for 31GB or 31000MB as the node needs some memory
for the system itself. For an example, see here:
`allocated_entire_memory`

**Step memory limit**

> "Why do I get `slurmstepd: Exceeded step memory limit` in my
> log/output?"

For slurm, the memory flag is a hard limit, meaning that when each core
tries to utilize more than the given amount of memory, it is killed by
the slurm-deamon. For example `$SBATCH --mem-per-cpu=2GB` means that you
maximum can use 2 GB of memory per core. With memory intensive
applications like Comsol or VASP, your job will likely be terminated.
The solution to this problem is to specify the number of tasks
irrespectively of cores/node and ask for as much memory you will need.

For instance:

    #SBATCH --ntasks=20
    #SBATCH --time=0-24:05:00
    #SBATCH --mem-per-cpu=6000MB

**QOSMaxWallDurationPerJobLimit**

QOSMaxWallDurationPerJobLimit means that MaxWallDurationPerJobLimit has
been exceeded. Basically, you have asked for more time than allowed for
the given QOS/Partition. Please have a look at `label_partitions`

**Priority vs. Resources**

Priority means that resources are in principle available, but someone
else has higher priority in the queue. Resources means the at the moment
the requested resources are not available.

### Why is my job not starting on highmem nodes although the highmem queue is empty?

To prevent the highmem nodes from standing around idle, normal jobs may
use them as well, using only 32 GB of the available memory. Hence, it is
possible that the highmem nodes are busy, although you do not see any
jobs queuing or running on <span class="title-ref">squeue -p
highmem</span>.

### How can I customize emails that I get after a job has completed?

Use the mail command and you can customize it to your liking but make
sure that you send the email via the login node.

As an example, add and adapt the following line at the end of your
script:

    echo "email content" | ssh star-1.local 'mail -s "Job finished: ${SLURM_JOBID}" firstname.lastname@hofstra.edu'

### How can I run many short tasks?

The overhead in the job start and cleanup makes it unpractical to run
thousands of short tasks as individual jobs on Star.

The queueing setup on star, or rather, the accounting system generates
overhead in the start and finish of a job of about 1 second at each end
of the job. This overhead is insignificant when running large parallel
jobs, but creates scaling issues when running a massive amount of
shorter jobs. One can consider a collection of independent tasks as one
large parallel job and the aforementioned overhead becomes the serial or
unparallelizable part of the job. This is because the queuing system can
only start and account one job at a time. This scaling problem is
described by [Amdahls Law](https://en.wikipedia.org/wiki/Amdahl's_law).

If the tasks are extremly short, you can use the example below. If you
want to spawn many jobs without polluting the queueing system, please
have a look at `job_arrays`.

By using some shell trickery one can spawn and load-balance multiple
independent task running in parallel within one node, just background
the tasks and poll to see when some task is finished until you spawn the
next:

<div class="literalinclude" language="bash">

files/multiple.sh

</div>

And here is the `dowork.sh` script:

<div class="literalinclude" language="bash">

files/dowork.sh

</div>
