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StarHPC
docs
Commits
acf16301
Commit
acf16301
authored
Oct 30, 2024
by
Mani Tofigh
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Email Patches
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E-Mail -> Email for consistency throughout the docs
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writing-support-requests.md
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help/writing-support-requests.md
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acf16301
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@@ -25,9 +25,9 @@ way, that's almost always how we start to research issues too!
Your subject line should be descriptive. "Problem on Star" is not a
good subject line since it could be valid for basically every support
E
-
mail we get. The support staff is a team. The subjects are the first
thing that we see. We would like to be able to classify E
-mails
according
to subjects before even opening the E
-
mail.
Email we get. The support staff is a team. The subjects are the first
thing that we see. We would like to be able to classify E
mail
according
to subjects before even opening the Email.
## Include the actual commands and error messages
...
...
@@ -45,7 +45,7 @@ down our research on your problem.
Do not send support requests by replying to unrelated issues. Every
issue gets a number and this is the number that you see in the subject
line. Replying to unrelated issues means that your E
-
mail gets filed
line. Replying to unrelated issues means that your Email gets filed
under the wrong thread and risks being overlooked.
## The XY problem
...
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@@ -79,7 +79,7 @@ nodes". The request then does not mention whether it worked on one node
or on one core or whether it never worked and that this was the first
attempt. Perhaps the problem has even nothing to do with one or two
nodes. In order to better isolate the problem and avoid wasting time
with many back and forth E
-
mails, please tell us what actually worked so
with many back and forth Emails, please tell us what actually worked so
far. Tell us what you have tried to isolate the problem. This requires
some effort from you but this is what we expect from you.
...
...
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