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StarHPC
docs
Commits
3c5b0814
Commit
3c5b0814
authored
Jan 18, 2024
by
hucscsys
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updated support email address
parent
c0203f0c
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writing-support-requests.md
help/writing-support-requests.md
+3
-3
job_management.md
jobs/job_management.md
+1
-1
slurm_parameter.md
jobs/slurm_parameter.md
+1
-1
applications.md
software/applications.md
+2
-2
getting_started.md
star/getting_started.md
+1
-1
No files found.
help/writing-support-requests.md
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3c5b0814
...
...
@@ -8,10 +8,10 @@ practices.
## Never send support requests to staff members directly
Always send them to
<s
upport@metacenter.no
>
and staff members will pick
them up there. On
<s
upport@metacenter.no
>
they get tracked and have
Always send them to
<s
tarhpc-support@hofstra.edu
>
and staff members will pick
them up there. On
<s
tarhpc-support@hofstra.edu
>
they get tracked and have
higher visibility. Some staff members work on the support line only part
time. Sending the request to
<s
upport@metacenter.no
>
makes sure that
time. Sending the request to
<s
tarhpc-support@hofstra.edu
>
makes sure that
somebody will pick it up. Please note in the request that it is about
Star, as there are more clusters that are handled with this email
address.
...
...
jobs/job_management.md
View file @
3c5b0814
...
...
@@ -58,7 +58,7 @@ developer mode you may only have one single job in the queue.
launch failed requeued held
Job launch failed for some reason. This is normally due to a faulty
node. Please contact us via
<s
upport@metacenter.no
>
stating the problem,
node. Please contact us via
<s
tarhpc-support@hofstra.edu
>
stating the problem,
your user name, and the jobid(s).
Dependency
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...
jobs/slurm_parameter.md
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3c5b0814
...
...
@@ -311,7 +311,7 @@ in your job script.
The following limits are the default per user in the batch system. Users
can ask for increased limits by sending a request to
<s
upport@metacenter.no
>
.
<s
tarhpc-support@hofstra.edu
>
.
| Limit | Value |
|----------------------------|----------------|
...
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software/applications.md
View file @
3c5b0814
...
...
@@ -26,7 +26,7 @@ List all version of a specific software:
If there is any software missing on this list that you would like to
have installed on Star, or you need help to install your own software,
please feel free to contact the support personal about this:
<s
upport@metacenter.no
>
.
<s
tarhpc-support@hofstra.edu
>
.
If there is software missing on Star that you would like to have,
there are different options to install it:
\*
Use our installation
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...
@@ -36,7 +36,7 @@ into your home directory \* Ask us to install for you
In this document we will show some ways of installing a new software. If
you run into problems, need help or have question, please feel free to
contact the support personal about this:
<s
upport@metacenter.no
>
.
contact the support personal about this:
<s
tarhpc-support@hofstra.edu
>
.
## Installing new software using EasyBuild
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star/getting_started.md
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3c5b0814
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@@ -80,7 +80,7 @@ project. To see the status of your quota account(s), type `cost`
## Get help
Do you need help with Stallo? Write us an email to
<s
upport@metacenter.no
>
. You can also request new software (either an
<s
tarhpc-support@hofstra.edu
>
. You can also request new software (either an
update or entirely new software), suggest changes to this documentation,
or send us any other suggestions or issues concerning Stallo to that
email address. Please also read the rest of this documentation.
...
...
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